Quick answer: Mullvad stopped offering new automatically renewing card and PayPal subscriptions in 2022. Many Mullvad users therefore have prepaid account time rather than a recurring plan; check your payment history before looking for a cancellation button.
This guide covers the specific cancellation or reversal route for the service named above. Check the original receipt or account before acting: a different billing channel, contract or order status can change what you need to do.
How to Cancel a Mullvad VPN Subscription or Stop Renewal
- Sign in to your Mullvad account using its account number and inspect remaining paid time.
- Check your payment receipt for any legacy recurring payment arrangement.
- If the account was prepaid without auto-renewal, no recurring payment needs to be canceled; simply stop adding account time.
- If you have a legacy recurring arrangement, follow the cancellation options offered for that payment agreement or contact Mullvad support for assistance.
Important account and plan differences
Mullvad changed its billing model as a privacy measure, stating that it no longer accepted new credit-card or PayPal subscriptions. That is why generic instructions about clicking a Mullvad subscription switch may be outdated. Avoid deleting your account or losing the account number before determining whether funds are actually scheduled to recur. For a comparable example of separating subscription cancellation from account closure, see canceling without deleting the account in the Nozbe guide.
Timing, billing and refunds
Prepaid time normally expires when the paid period runs out unless more time is purchased. Refund availability for a particular purchase depends on Mullvad’s current policy and payment method. Check the refund terms before assuming that unused days will be returned.
What to do if cancellation does not work
If your bank statement shows a new recurring charge, check whether it belongs to Mullvad or a different merchant. Contact support with the transaction date and a non-sensitive reference and ask how to stop the applicable payment agreement. If PayPal is the billing channel, see the guide to PayPal automatic payment cancellation for steps to stop the billing agreement.
How to confirm the request was completed
Check the subscription status in the billing provider that took payment, not just inside the app. An expiration date or canceled-renewal indicator is stronger evidence than simply signing out. If several accounts or plans are listed, verify the one you intended to end. For another example of checking the billing provider before relying on an in-app status, see the Replika cancellation guide.
Save the confirmation: keep the account status page, email or case number. If another charge or appointment remains, use that record when contacting the official provider.
Official source and contact information
The relevant instructions and terms are published on the mullvad.net website. Refer to the current version when making a time-sensitive cancellation request.
Note: Some account labels, terms or conditions vary by customer or location. Verify them on the official account page before treating this procedure as definitive.