Quick Answer
To cancel your News-Leader subscription, call 1-877-424-0032 for The News Leader in Staunton, Virginia, or 1-800-695-2005 for the Springfield News-Leader in Missouri. Subscribers residing in California, Georgia, Maine, New York, Oregon, Vermont, or Virginia can also cancel online through their newspaper’s account management page.
There are two different newspapers called News-Leader. Make sure you use the correct customer service number and account website before requesting cancellation.
News-Leader Subscription Cancellation: Contact Information
| Newspaper | Customer Service | Official Help Center |
|---|---|---|
| The News Leader — Staunton, Virginia | 1-877-424-0032 | Staunton Help Center |
| Springfield News-Leader — Missouri | 1-800-695-2005 | Springfield Help Center |
Both newspapers list these customer service hours:
- Monday–Friday: 8:00 a.m.–5:00 p.m.
- Saturday: 7:00 a.m.–11:00 a.m.
- Sunday: 7:00 a.m.–11:00 a.m.
How to Cancel Your News-Leader Subscription by Phone
Calling customer service is the cancellation method available to subscribers of either publication.
- Identify your newspaper. Check your subscription confirmation, billing statement, or account email to determine whether you subscribe to the Staunton or Springfield edition.
- Call the correct number. Use 1-877-424-0032 for Staunton or 1-800-695-2005 for Springfield.
- Request cancellation. Explain that you want to cancel your newspaper subscription and stop future renewals.
- Verify your account. Provide the identifying information requested by customer service.
- Confirm the effective date. Ask whether cancellation takes effect immediately or at the end of your current billing period.
- Request confirmation. Ask for an email or reference number documenting the cancellation.
Before ending the call, verify whether any further payments are scheduled.
How to Cancel a News-Leader Subscription Online
Both newspapers explicitly allow online cancellation for residents of these seven states:
California, Georgia, Maine, New York, Oregon, Vermont, and Virginia.
If you qualify, follow these steps:
- Open the account management website for your newspaper:
- Sign in using the email address associated with your subscription.
- Locate the subscription management options.
- Select the cancellation option if available for your account.
- Complete the confirmation process and save the confirmation.
If online cancellation is unavailable, call your newspaper’s customer service number. Do not assume that simply removing a payment method or stopping newspaper delivery will terminate the subscription.
Can You Get a Refund After Canceling?
The News Leader and Springfield News-Leader publish the same general refund policy.
Subscription payments are normally non-refundable. The newspapers state that they do not provide refunds or credits for unused portions of a subscription canceled before the end of its billing cycle.
However, they reserve the right to issue refunds or credits at their discretion.
For example, if you cancel halfway through a billing period, you should not expect an automatic refund for the unused days.
If you believe a charge was incorrect or you have a special circumstance, contact customer service and request a review.
What Happens After You Cancel?
Cancellation and immediate loss of access are not necessarily the same thing.
Before completing the process, confirm:
- Your cancellation date: When the subscription officially ends.
- Your final payment: Whether any charge is still pending.
- Digital access: Whether access to subscriber-only news and the eNewspaper continues for the remainder of the billing period.
- Print delivery: When home delivery will stop, if you have a print subscription.
The exact timing should be confirmed with the newspaper because the published cancellation instructions do not establish one universal access cutoff for every subscription.
What If You Cannot Access Your News-Leader Account?
If you have forgotten your password, use the Forgot Password option on your newspaper’s sign-in page.
If you no longer have access to the registered email address, contact customer service directly. The official Help Centers also provide online assistance options.
Have your billing information or subscription confirmation available so the representative can locate your account.
Frequently Asked Questions
Does pausing News-Leader delivery cancel my subscription?
No. A temporary delivery hold is different from canceling your subscription. Both newspapers provide vacation-hold services, but you must separately request cancellation to end the subscription.
Can I cancel a digital-only News-Leader subscription?
Yes. The newspapers’ published cancellation instructions apply to subscriptions generally. Use the appropriate customer service number or the online cancellation option where eligible.
If you purchased your subscription through an app store, check the original purchase receipt to identify the billing provider and confirm the applicable cancellation procedure.
Will unsubscribing from News-Leader emails cancel my subscription?
No. Unsubscribing from newsletters changes your email preferences. It does not terminate a paid newspaper subscription.
Can I cancel before my promotional rate increases?
You can request cancellation at any time. However, verify the effective date and any scheduled billing with customer service before the promotional period ends.
Official News-Leader Resources
- The News Leader — Staunton Help Center
- Springfield News-Leader Help Center
- Staunton Subscription Management
- Springfield Subscription Management
The essential step is to use the cancellation procedure for the correct newspaper and obtain confirmation that your subscription will no longer renew.