Quick answer: Zenfolio users can cancel from their account billing area, but the path differs by product. In Zenfolio Classic use your username > Account > Billing > My Subscription > Cancel Subscription.
Before you cancel, compare the purchase receipt with the account you are signed in to. The same app can have different billing paths, and deleting a login or application does not reliably stop an outside recurring payment.
Step-by-step cancellation instructions
- Sign in to Zenfolio and determine whether you use Classic or NextZen.
- On Classic, choose your username in the upper-right corner, then Account > Billing > My Subscription.
- Click Cancel Subscription, read the warning, check Yes, I Understand and click Cancel Subscription again.
- On NextZen, open your name in the upper-left corner > Account Settings > Billing > Subscriptions and select Cancel beneath the expiration date.
- Save the completed cancellation notice and review any data-removal warning.
Important subscription and account differences
Zenfolio explicitly distinguishes Classic and NextZen interfaces. The NextZen confirmation warns that content may be deleted; review the on-screen notice carefully and back up images, galleries and client information before proceeding. Canceling a subscription and deleting a photography portfolio can be linked operations, unlike merely turning off renewal at a streaming service.
Fees, refunds and effective dates
Zenfolio renews paid plans automatically at the expiration or renewal date. The applicable access and data-retention consequences depend on the current plan and confirmation screen. Do not assume you will retain hosted galleries after account cancellation; export important content before completing the request.
If cancellation fails or the option is missing
If cancellation is missing, contact Zenfolio Support using the primary account email. Zenfolio offers messaging and email support and can also explain downgrading or billing-frequency changes.
Check the correct payment provider
Account access and recurring billing are not always managed in the same place. Check the seller named on the original receipt, then compare the subscription status with its next renewal date. If an Apple, Google or PayPal agreement is still active, deal with that provider directly. For step-by-step instructions, see how to cancel PayPal automatic payments.