Quick answer: OurBus allows passengers to cancel from the Cancel Ticket link in the confirmation email, their OurBus account or the mobile app. Its updated March 2026 policy distinguishes original-payment refunds more than 24 hours before departure from wallet-credit cancellations closer to travel.
This guide covers the specific cancellation or reversal route for the service named above. Check the original receipt or account before acting: a different billing channel, contract or order status can change what you need to do.
How to Cancel an OurBus Ticket and Request a Refund
- Find the original OurBus booking confirmation email and select Cancel Ticket, or open the trip in your online account or mobile app.
- Review the departure time and whether the ticket was purchased from OurBus or a third-party agency.
- Select the applicable cancellation option and read the offered refund or wallet credit.
- Complete cancellation and check your OurBus Wallet or original payment account.
- Save the confirmation and ticket details until the credit or refund appears.
Check which reservation and fare rules apply
The March 2026 OurBus help article says ordinary cancellations must be completed more than 60 minutes before departure. Canceling more than 24 hours before departure may qualify for a refund of the ticket price to the original payment method under its policy. Cancellations closer to departure typically yield wallet credit, rather than a card refund. If you are also dealing with a train booking, see how to cancel a Trenitalia train ticket and request a refund under that operator’s fare rules.
Cancellation deadlines, refunds and credits
Tickets bought with wallet credit or through an online travel agency may be refunded to the OurBus Wallet. Fees are not refunded, and OurBus says a booking cannot be partially canceled; you may have to cancel and rebook. DC Trails, Best Bus and Sprinter Bus tickets have stricter rules inside 24 hours.
If the booking cannot be found or canceled
If the original Cancel Ticket link is missing, sign in with the purchase email and use the mobile app or the official OurBus support center. Ask support how any wallet credit expires and whether your particular carrier partner has additional restrictions.
How to confirm the request was completed
Keep the canceled itinerary, original booking reference and final refund or credit breakdown. If there are other travelers, linked hotels or a separate airline ticket, check that those bookings were not unintentionally left active or canceled. If you also booked a separate airline ticket, see how to cancel a LOT Polish Airlines flight ticket and check its refund eligibility.
Save the confirmation: keep the account status page, email or case number. If another charge or appointment remains, use that record when contacting the official provider.
Official source and contact information
The relevant instructions and terms are published on the support.ourbus.com website. Refer to the current version when making a time-sensitive cancellation request.