Quick answer: For a LOT Polish Airlines ticket booked directly, use Manage Booking to check refund eligibility and submit a cancellation or refund request. LOT says tickets bought through an agency normally must be handled by the issuing agency.
Check the rate and booking channel before you proceed: a travel agent, airline, train operator or hotel may control different parts of an itinerary and apply different deadlines.
Step-by-step cancellation instructions
- Find the LOT six-character booking reference and the surname on your ticket.
- Open LOT Manage Booking and retrieve the itinerary.
- Read the fare conditions to determine the available cancellation or refund route.
- Submit the airline’s refund request or use its Contact Center if the online flow cannot handle the booking.
- Save the request and check for a final refund confirmation before considering the trip canceled.
How the booking and ticket terms affect cancellation
LOT distinguishes a voluntary cancellation of a flight that is still operating from a flight canceled by the airline. Refund eligibility for voluntary cancellation is governed by the fare purchased. LOT also describes a 24-hour withdrawal option subject to conditions; check those conditions instead of assuming that every ticket is freely refundable without time limits. For a comparable airline process, see how to cancel an easyJet flight booking.
Fees, refunds and effective dates
An eligible refund is generally calculated using the fare conditions and any applicable fees and goes to the original payment method. When LOT cancels the flight, separate rebooking or refund rights can apply. Group bookings and travel-agent tickets require contacting the original seller.
If cancellation fails or the option is missing
If the website cannot find the booking, verify the surname spelling and travel-agent ticket issuer. Contact LOT directly before departure: allowing a no-show can reduce refund rights under some fares.
Confirm the itinerary and refund details
Keep the reservation number, original fare conditions and the final written cancellation confirmation. Check each traveler and linked service separately. An itinerary may have a hotel, flight, insurance or vehicle reservation with a different cancellation rule. For a linked hotel booking, see how to cancel a Travelocity hotel reservation.