Quick answer: Aventon’s published order terms say you can request cancellation within 90 minutes of placing an order. Sign in, open My Account > Order Details and choose Cancel Order if the request is still eligible.
Timing is central to order cancellation. A retailer may be able to stop an order before processing, but a packed, customized or dispatched item may instead require a return.
Step-by-step cancellation instructions
- Sign in to the Aventon account associated with the e-bike purchase.
- Open My Account and locate the order under Order Details.
- Within 90 minutes of placing it, click Cancel Order if available.
- Finish the online request and save the cancellation acknowledgment.
- If the 90-minute window has passed, read Aventon’s return policy before arranging a return after delivery.
Before an order ships or enters production
Aventon says it processes orders quickly and cannot change or cancel orders after the initial 90-minute window. An e-bike that has already shipped cannot be intercepted using the normal cancellation route. Returning an e-bike is different from refusing delivery and can involve packaging, shipping and battery restrictions. For another bicycle retailer’s process, see our guide to canceling a Canyon bicycle order.
Fees, refunds and effective dates
Its published terms describe a 2.5% payment-processing amount withheld from certain refunds after card, PayPal or Affirm funds have been captured. Other fees may apply to refused deliveries. Review the current applicable terms displayed for your order before assuming that the entire amount will be returned. If Affirm financed the purchase, see our guide to canceling an Affirm order and requesting a refund.
If cancellation fails or the option is missing
If the account button does not appear within the stated window, contact official Aventon support immediately with the time of purchase and order ID. Keep a screenshot of any cancellation error and the resulting support response.
Check the order status after requesting cancellation
An unshipped order and an order already prepared or dispatched may have different outcomes. Recheck the retailer’s order status for an actual canceled state; if the package has shipped, use the seller’s return procedure rather than assuming your earlier request reversed fulfillment.