Quick answer: Cancel The Boston Globe digital eGlobe subscription through My Account, call 1-888-694-5623, or email customerservice@globe.com. Cancellation takes effect at the end of the current paid billing period.
The most important detail is identifying the subscription product and who took payment. Printed delivery, digital access and subscriptions bought through an app store may not share a single cancellation process. If the subscription was purchased through Google Play, see the Android Google Play subscription cancellation guide for the store-specific steps.
Step-by-step cancellation instructions
- Sign in at BostonGlobe.com using the subscriber email.
- Click the profile icon in the upper-right corner and open My Account.
- Locate the digital subscription and select the cancellation or support option offered.
- Finish the request and confirm that future renewals are disabled.
- Alternatively call 1-888-694-5623 or email customerservice@globe.com with the identifying account information.
Which subscription and billing channel do you have?
The Boston Globe specifically offers four channels for digital cancellation: online My Account, telephone, email and chat through the customer service pages. Its phone team lists weekday hours of 7 a.m. to 8 p.m., and weekend hours of 8 a.m. to 3 p.m. Do not confuse a digital subscription with home-delivery newspaper service; that may have separate account details. For a comparable newspaper cancellation with app-store billing, see the Chicago Tribune subscription cancellation guide.
Fees, refunds and effective dates
The paper states that requesting cancellation stops future charges and normally becomes effective at the end of the current billing cycle. This does not promise a partial-period refund. If you are on a promotional term, inspect the upcoming regular rate and renewal date before making the request.
If cancellation fails or the option is missing
If the subscription is missing, try the original purchasing email and check whether the charge was for the printed newspaper. Include your subscriber email, phone number or billing address when emailing support; avoid sharing passwords or full card numbers.
Confirming the cancellation
If the publication includes both print and digital access, ask exactly which services stop and when. A vacation stop, a newsletter opt-out or a change of card is not proof that automatic renewal has ended. Keep the subscriber reference and the date of the final invoice.