Quick answer: In Desjardins AccèsD, open Transactions > Interac e-Transfers > Manage active e-Transfers, select the unaccepted transfer and choose Cancel e-Transfer. A transfer already deposited or accepted cannot be canceled in the same way.
This guide covers the specific cancellation or reversal route for the service named above. Check the original receipt or account before acting: a different billing channel, contract or order status can change what you need to do.
How to Cancel an Interac e-Transfer With Desjardins
- Sign in to Desjardins AccèsD online or in the mobile app.
- Open Transactions, then Interac e-Transfers.
- Select Manage active e-Transfers and locate the transfer that has not yet been deposited.
- Choose Cancel e-Transfer and confirm the cancellation again.
- Select the account that should receive the returned funds and check the transfer history.
Identify the payment status and transaction type
Interac transfers to recipients registered for Autodeposit may arrive automatically and may not be retrievable once deposited. A transfer sent to the wrong person but already accepted is not equivalent to an outstanding transfer. Ask Desjardins immediately about the appropriate investigation procedure in that situation. For a comparable platform-specific example, see our guide to pending Chime transaction cancellation.
What happens to the payment and any fees?
Desjardins explains that some cancellations can incur a $3.50 fee if completed after 11:59 p.m. Eastern on the date of sending. Confirm the rule displayed in your account and any current applicable fee. The canceled amount is returned according to Desjardins’ instructions, which differ from a recipient refund after acceptance.
If the transaction cannot be canceled
If the transfer does not appear under active transfers, check its status and the Autodeposit details. Never ask a recipient to disclose their security answers or banking password as part of a cancellation.
How to confirm the request was completed
Keep the transaction ID, status, timestamp and any cancellation reference. A request that changes future scheduled transactions does not prove that one already processing has reversed. Reconcile the account after the expected processing date.
Save the confirmation: keep the account status page, email or case number. If another charge or appointment remains, use that record when contacting the official provider.
Official source and contact information
The relevant instructions and terms are published on the www.desjardins.com website. Refer to the current version when making a time-sensitive cancellation request.