Quick answer: For NAB Portal Pay, open Payments, select the scheduled transaction, choose Delete and confirm. The Portal Pay help center says cancellation needs to be completed before its processing cutoff; procedures for ordinary NAB banking payments may differ.
This guide covers the specific cancellation or reversal route for the service named above. Check the original receipt or account before acting: a different billing channel, contract or order status can change what you need to do.
How to Cancel a Scheduled NAB Portal Pay Payment
- Sign in to the NAB Portal Pay payer account associated with the scheduled payment.
- Open Payments and locate the future-dated transaction.
- Select that scheduled payment and review the beneficiary and amount.
- Choose Delete and confirm Yes when prompted.
- Check that the scheduled transaction no longer appears as active and keep the confirmation.
Identify the payment status and transaction type
These instructions apply to NAB Portal Pay, the bank’s property and business payment portal, rather than every transaction initiated in NAB Internet Banking. A completed EFT, a credit-card authorization and an automated Portal Pay payment have different reversal rules. Match the service named on your receipt before trying to delete anything. If you need a comparison with another service’s rules for pending payments, see our guide to canceling a pending Chime transaction.
What happens to the payment and any fees?
The Portal Pay documentation specifies cancellation before midnight Melbourne time on the previous business day for certain scheduled payments. Deleting a payment after it has entered processing may not be possible. A payment cancellation is not proof that an underlying rent or invoice obligation has been discharged. For a comparable guide to stopping a scheduled payment in another service, see canceling a scheduled bill payment.
If the transaction cannot be canceled
For Portal Pay questions, the help center lists portalpaypayerhelp@nab.com.au. If the payment was made in a different NAB product, contact NAB through its authenticated banking app or official customer service.
How to confirm the request was completed
Keep the transaction ID, status, timestamp and any cancellation reference. A request that changes future scheduled transactions does not prove that one already processing has reversed. Reconcile the account after the expected processing date.
Save the confirmation: keep the account status page, email or case number. If another charge or appointment remains, use that record when contacting the official provider.
Official source and contact information
The relevant instructions and terms are published on the www.nab.com.au website. Refer to the current version when making a time-sensitive cancellation request.
- Official procedure or policy
- Support contact: portalpaypayerhelp@nab.com.au
Note: Some account labels, terms or conditions vary by customer or location. Verify them on the official account page before treating this procedure as definitive.