Quick answer: Sign in to PlayStation Account Management, choose Subscription and select Cancel Subscription beside PlayStation Plus. On PS5, use Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions.
This guide covers the specific cancellation or reversal route for the service named above. Check the original receipt or account before acting: a different billing channel, contract or order status can change what you need to do.
How to Cancel PlayStation Plus on PS5, PS4 or the Web
- In a browser, sign in to PlayStation Account Management.
- Select Subscription from the left-hand menu.
- Choose Cancel Subscription next to PlayStation Plus and complete the prompts.
- On PS5, you can instead open Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions > PlayStation Plus.
- On PS4, open PlayStation Plus > Manage Membership > Subscription and select Cancel Subscription.
Important account and plan differences
PlayStation Plus cancellation stops the next renewal rather than immediately disabling the benefits you already paid for. Sony says monthly games obtained through PlayStation Plus and its cloud storage/online multiplayer benefits stop being available once the qualifying membership has expired; discounted purchases and some redeemed content may remain yours.
Timing, billing and refunds
Sony states that paid benefits continue until the end of previously purchased subscription periods. Refund rights are separate and depend on PlayStation Store policy and applicable local law. To reactivate before the next payment date, you may be offered Reactivate Subscription.
What to do if cancellation does not work
If the plan does not show in your account, verify the PSN sign-in ID and review subscription status in Settings or the PlayStation App. Avoid changing your sign-in email or deleting your account as a cancellation workaround.
How to confirm the request was completed
Check the subscription status in the billing provider that took payment, not just inside the app. An expiration date or canceled-renewal indicator is stronger evidence than simply signing out. If several accounts or plans are listed, verify the one you intended to end. If PayPal took the payment, see stopping automatic payments in PayPal and confirm the cancellation there.
Save the confirmation: keep the account status page, email or case number. If another charge or appointment remains, use that record when contacting the official provider.
Official source and contact information
The relevant instructions and terms are published on the www.playstation.com website. Refer to the current version when making a time-sensitive cancellation request.